Thank you for visiting the Claims and Support page for Transport Financial Services, LLC. 

We are currently working on this page to include support to TFS clients, but at the moment please email info@TFSMall.com if you are a client with a question or need help. 

For Claims, please continue to submit your claim ticket below.

Claims Guidelines.

1. Please add www.TFSMall.com to your safe senders list in your email software.  Also, please check your junk mail folder if you do not receive an email from our team within 2 hours after submitting a claim.
2. There must be a separate claim filed for each invoice.
3. Transport Financial Service only accepts claims submitted online.  Paper applications mailed, faxed, or sent by email will no longer be accepted.
4. Register for an account.
5. Once registered, click “New ticket” to start. From there, make a selection in Help Topic and fill out requested info. In the Post reply section provided you can write a brief description (Broker, Carrier, Amount, Etc..) and upload your documents Drop files here or Choose Them to browse for your files on your computer. Once you have submitted the claim you will receive a confirmation email with your claim #.
6. All communication will be sent through your claim ticket/tickets, so please refer back for any status updates to your claim.
7. You can come back and update your claim as needed.  Please note that TFS has a no claim policy.  If you have any questions at all, please contact our team on 850.433.2294.

Transport Financial Services, LLC is a Pensacola, Florida–based consultancy firm that has served transportation companies since 1975, offering expert financial and operational support tailored to the logistics industry. The company is known for delivering a comprehensive suite of services—including factoring, bonding, licensing (like BOC-3 filing), and operational compliance—with round-the-clock professional assistance and a proud A+ rating from the Better Business Bureau. As a trusted “one-stop shop” for carriers, brokers, shippers, and freight forwarders, TFS helps clients navigate FMCSA and DOT regulations while offering invaluable resources like loadboards, training, and networking through platforms such as eTruckBook and Transportation.School